Returns & Exchanges
At CYCPLUS, we are committed to your cycling performance and offer a 30-day return window for products in their original packaging. If your gear isn't meeting your expectations, our streamlined process ensures a quick resolution so you can get back on the road.
Initiate Your Request
Contact our support team within 30 days of delivery with your order number and the reason for your return to receive a Return Authorization.
Prepare the Package
Securely pack the items in their original CYCPLUS packaging, ensuring all accessories, charging cables, and manuals are included.
Ship It Back
Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number.
Inspection and Refund
Once our technicians verify the item's condition, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing